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privacy policy

Further info about our privacy Policy can be found below. Your data, our trust.

View our Cookie Policy.

You, our festival attendees, are at the heart of everything we do. We want to maintain your trust and confidence by handling your personal information with respect and putting you in control of what you share with us, and with whom you share it to.

 

It's important that you know what personal information Family Fest Dorset (known here as ''we'' or ''Family Fest Dorset'') collects about you and how we use this information.

 

We've done our best to make our explanations short and easy to understand but if you'd like further info, or have any questions, please contact us and one of our team will be able to support you further. If we ever make any major changes to our privacy practices, we'll let you know. If necessary, we'll also ask for your permission.

Privacy Notice - Summary

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way you interact with us on our website. For example, if you:

  1. Purchase a ticket to our festival, and we will use the information you provide us to fulfil our obligations to you in delivering that service, and where you've told us to, keep you up to date about other events that may be of interest to you

  2. When you browse our website, we use cookies to tailor your experience

You have choices and rights under each scenario which are explained in more detail below:

 

  • What information we have and where we collect it from - we collect and store different types of information about you when you buy tickets, contact us and use our websites and social media

  • How we use your information - we collect and use your information for many reasons, such as helping you get into our festival, sharing news, for marketing and otherwise required by law

  • Who we share information with - we may share your information with Event Partners (artists, promoters, record labels, teams and the venue) as well as other third parties associated with us

  • Your rights and choices - among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you

  • How we look after your information - we're always keeping your information protected and to delete it securely when we no longer need it

  • Questions and feedback - if you have any questions about this policy, please email us

​What information do we have and where do we get it

  • When you create an account or purchase a ticket, we will collect your contact and billing information

  • When you purchase tickets to one of our festivals, we will receive your information from booking with us including your name, contact details and ticket purchase information, such as the number of tickets brought

  • When you attend our festival, we may collect your information via video surveillance cameras (we use signs where such cameras are used) and from photography

  • When you use our website, we collect information such as the browser and device you are using, your IP address, your location, the site you came from, what you did and didn't use our website for, or the site you visited when you leave us

  • When you use a social media feature on our website, and you post to social media platforms, the social media site will provide us with some information about you

  • If you have accessibility requirements, we want to make sure you have the best experience when attending events and to do this, we need to collect details of your requirements (which may involve providing information about your mental and physical health)

  • In the few instances where we collect personal information from children, we will always seek parental consent and will only ever collect such information for purposes specified when we collect it​​

 

How We Use Your Information & Why

This section explains how we use your information and the legal basis on which we use it. 

For the performance of our contract with you


We use your information when you enter into a contract with us (for example, buying tickets), so we can:

  • take payment, and

  • provide you with customer support.

  • process your order

For our legitimate business interests

  • To conduct market research and analysis which helps improve and customise our products and services

  • For our marketing purposes, unless your consent is required for such marketing

  • To send you customer service emails including booking confirmations and event reminders

  • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner's brands), fraud, or other crimes

  • To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in

  • To ensure the security of our operations

Where you've given your consent

  • To contact you with information or offers regarding our upcoming events, products or services – this may be via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time

  • To provide you with location-based services

  • To conduct crowd management analytics

  • To deliver tailored advertising and marketing communications on our websites and apps

  • To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided

 

Who do we share your data with and why

  • Our third-party service providers (sometimes known as data processors) such as cloud computing providers, who provide the IT infrastructure on which our products and systems are built

  • Partners for our festival including for marketing purposes

  • Third parties who provide goods and services purchased by youso that they can process and fulfil your orders

  • Government agencies or other authorised bodies where permitted or required by law.

  • Any successor to all or part of our business.

 

Your choices and rights

Where you have given us your consent, you can withdraw it by doing the following:

  • To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you

  • To opt out of the use of cookies and tracking tools, please see our Cookies Policy. To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings

  • To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you

You also have rights over how your personal information is used including:

  • The right to object to our processing of your data

  • The right to request that your information be erased or restricted from further use

  • The right to request a copy of the information we hold about you

  • The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information)

  • The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made

 

To exercise any of the above rights please email us and we will be in touch. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

 

Looking After Your Information


We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

Contact Us

 

If you have any questions about the above, or our approach to privacy, please email us at hello@familyfestdorset.co.uk and we will be happy to support you further.

Updated 23 October 2023

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