cookie policy
When you use our website (including mobile sites), we and third-party organisations may collect information by using 'cookies' and other technologies (for simplicity we refer to all such technologies as 'cookies').
​
For a list of the companies which use cookies and how they use them please access our Cookie Consent.
​
When visiting our sites, creating an account or when you buy tickets, you agree to us and third-party organisations using cookies in line with your cookie settings. You can use the Cookie Consent Tool to change your preferences at any time. For information about how your personal information is used please see our Privacy Policy.
​
What are cookies?
​
A cookie is a small text file - containing small amounts of information - that passes to your computer through your web browser so that the website can remember who you are.
​
The length of time a cookie will stay on your computer depends on whether it is a persistent or session cookie. Session cookies are temporary cookies that stay on your computer until you leave the website. Persistent cookies stay on your computer after you have finished browsing until they expire or are deleted.
​
A pixel tag, or sometimes called a web beacon, is an invisible image with a line of code which is placed within an email message or on a web page. Cookies can either be categorised into First or Third-Party cookies.
“First Party Cookies” are cookies that Family Fest places on your device whereas “Third Party Cookies” are cookies that another party controls but are placed on your device when you visit our site. For example, we use Google Analytics cookies to gather information about the user experience on our website.
​
How to manage cookies from this website?
​
In addition to our Cookie Consent Tool, most browsers will enable you to manage your cookies preferences e.g. have the browser notify you when you receive a new cookie or use it to disable cookies altogether. If you do decide to disable or delete these altogether some sites won't work as well as they rely on cookies to provide you with the service, you have requested. If you do decide to disable or delete them altogether some sites won't work as well as they rely on cookies to provide you with the service you have requested (see Strictly Necessary Cookies, above).
​
If you do not wish to allow us and third party organisations to use cookies within our emails, such as pixel tags, the best way to do this is not to enable images when you view our emails. In other words, only view the plain-text of the email. Some web browsers and email clients have settings or extensions available to disable / block such cookies such as Gmail.
​
Changing browser cookies
​
You can change your browser settings to limit which cookies can be set. These settings are usually found in the ‘options’ or ‘preferences’ menu for your browser.
​
Further information can be found here, or in the ‘Help’ menu of your browser:
​
Updates to this policy
​
We may update this policy from time to time, please check back regularly for amendments.
​
Policy last updated [23/10/2023]